When it comes to IT Service Management, we have to overcome all boundaries and offer our customers the most efficient solutions possible. IT Service Management is the core business of our company. Our Services in IT Service Management
OUR SERVICES IN ITSM
Consulting and implementation of ITIL® FRAMEWORK in companies
The IT Information Library - also known as ITIL® - is one of the most common and well-known best practices frameworks for IT. ITIL® focuses on the service cycle and supports the interaction between the IT organization and other stakeholders. ITIL® is de facto the "standard" for companies that want to continuously develop their IT strategies and implement their results. Our certified consultants are at your disposal worldwide for ITIL® and IT Service Management topics. Our previous customers in this area include SAP, vodafone and HCBS, among others.
Business/IT Process Design and Modeling with BPMN
The Business Process Management Notation (BPMN), which has been developed by Object Management Group (OMG: http://www.bpmn.org/) to date, is mainly used for the graphical representation of processes. The notation provides a common language for graphical process design and modeling. Nowadays the notation is supported and further developed by many software manufacturers such as SAP and IBM. Our consultants are also available for our customers in process design as well as in modeling and optimization.
Many companies use extremely many IT security measures, which are associated with enormous continuous costs. Implementation of international standards such as ISO 27K series in companies that promise better IT security, however, require a lot of effort and additional bureaucracy. As a pi-quantum we rely on the so-called IT security process approach in IT security for medium-sized companies, with which we identify the processes required for IT security such as (security patch management, vulnaribility monitoring, malware management, penetration management etc.) and design and roll out the processes accordingly.
Seminars and Training
For our customers we offer compact trainings by our certified in-house trainer: - IT Service Management: 1 day (seminar) - ITIL V3 1 day (seminar) - Business and IT Service Continuity Management